Collections And Dispute Specialist

Collectionsand Dispute Specialist Mainresponsibilities: Monitoring and reporting AR balances Performing pre-due and overdue collection activities Contacting the customers to obtain payment statuses Facilitating the identification and resolution of any customer disputes Reconciling open balances and investigating differences between the payments and invoices Finding and sending requested documents to the customers Participating in conference calls with internal and external stakeholders Cooperation with Customer Payments Team to allocate all incoming payments on time Raising key and most important topics with the Team Leader Collaboration with Team Members in order to solve common and most complex tasks Preparing AR overdue reports and root cause analysis CriticalExperiences and Competencies (Skills, knowledge and behaviours): Good to have experience in collection or customer service - email and phone conversation with customers Fluent English Team spirit - focus on collaboration Attention to details and quality