Collection Specialist

Job Description
- The in scope activities for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc. and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo and latitude.

Roles & Responsibilities
- Work on the delinquent accounts and perform collection activities
- Call customers and inform about the account status and collect due amount
- Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of collections
- Update relevant systems and add service requests basis the discussion with the customer
- Adhere to laws and regulations while performing collection duties
- Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer
- Ensure that the right service is provided to the customer

Desirable Skills
- At least 2nd year college completion
- 1 to 2 Years of contact center experience
- Minimum 1 Yr of collections experience