Collection Clerk

Responsibilities:
Collaborating on debt collection strategies with other departments.
Enacting debt recovery plans that adhere to the FDCPA.
Contacting debtors by telephone to negotiate debt recovery.
Preventing recurring delinquency by negotiating manageable debt payment plans.
Negotiating settlements to recover a maximum percentage of outstanding debt.
Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.
Research publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.
Sending statements of delinquency to the Credit Bureau and initiating legal proceedings if debt recovery fails.
Purging records where debts have been satisfied.

Requirements:
Graduate of any 4-year Business course
Debt collection certification or training in a similar role is preferred.
A minimum of 2 years experience in a sales or customer service role.
Previous experience in debt collection will be advantageous.
Proficiency in debt collection software, such as Collect! and ezyCollect.
Advanced knowledge of the FDCPA.
Extensive experience in developing and enacting debt recovery strategies.
Experience in locating defaulters by searching publicly available documents and databases.
Exceptional ability to negotiate debt recovery with debtors.
Ability to perform debt collection in collaboration with other stakeholders.
Excellent recordkeeping and interpersonal skills.