Job Qualification:
-Bachelor's degree in Finance, Accounting, Business Administration, or related field
-1 year of experience in collections, accounts receivable, or a similar role.
-Strong analytical and problem-solving skills
-Excellent communication and negotiation abilities.
-Proficiency in Microsoft Office suite, particularly Excel.
-Experience with financial/ERP systems and collection management software.
-Knowledge of relevant debt collection laws and practices
Preferred Qualifications:
-Experience in the B2C and B2B collections
-Knowledge of data analytics tools and techniques
Personal Attributes:
-Detail-oriented with strong organizational skills
-Ability to work independently and as part of a team
-Customer-focused approach to collections
-Resilient and able to handle challenging conversations
-Commitment to ethical practices and professional integrity
Job Description
1.
Account Management:
Monitor and manage assigned customer accounts
Review aging reports and identify overdue accounts
Prioritize collection efforts based on account status and risk
2.
Communication:
Contact customers via phone, email, or written correspondence regarding overdue payments
Negotiate payment terms and establish payment plans when necessary
Maintain professional relationships with customers while ensuring timely payments
3.
Financial Analysis:
Analyze customer payment history and credit information
Assess credit risk and recommend appropriate credit limits
Identify trends in customer payment behavior
4.
Documentation and Reporting:
Maintain accurate records of all collection activities and customer interactions
Prepare regular reports on collection performance and key metrics
Document reasons for payment delays and proposed solutions
5.
Process Improvement:
Identify and recommend improvements to collection processes and policies
Collaborate with other departments to streamline credit and collection procedures
6.
Legal Compliance:
Ensure all collection activities comply with relevant laws and regulations
Stay updated on changes in debt collection legislation
7.
Technology Utilization:
Use collection management software and financial systems effectively
Leverage data analytics tools to improve collection strategies
8.
Performance Monitoring:
Track and analyze key collection metrics such as DSO, collection rate, and recovery rate
Set and work towards achieving collection targets
9.
Escalation Management:
Identify accounts requiring legal action or third-party collection agencies
Coordinate with legal teams or external agencies when necessary
10.
Customer Service:
Address customer inquiries and resolve disputes related to invoices or payments
Balance maintaining good customer relationships with achieving collection goals
Job Types: Full-time, Permanent
Pay: Php40,000.00 - Php45,000.00 per month
Benefits:
Paid training
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime
Supplemental Pay:
13th month salary
Bonus pay
Overtime pay