Collection Account - Dayshift

• May place calls or send messages to those with unresolved issues.
• Acquires job skills and learns company policies and procedures to complete routine tasks. Utilizes a developing knowledge of the business tools and processes.
• Under close supervision, can apply company principles to educate and provide basic resolution tools regarding collection transactions for all clients.
• Escalates problem accounts and knows how to find pertinent information in searching for a resolution.