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About this opportunity
As a COE SF Ops Excellence & Compliance Lead, you will be responsible in processing Ericsson employee data/actions administration in SF (Success Factors) system, ensuring data quality and compliance to SLA. You must have a good understanding of the delivery and services of COE SF. Able to handle Ops Excellence and Compliance lead responsibilities. You will not just implement, but also analyze and propose improvements to our established processes and tools. A significant part of your role will be your active participation in HR Delivery projects, and leading local vendors as agreed.
What you will do
???????Partners with SMO (Service Management Office) Specialist in maintaining KPIs and Operations management reports (TAT, Data Quality, CnF, Productivity and Utilization)
Drive and monitor Improvement Initiatives (Simplification, Process Improvement, Automation and etc) in partnership with Delivery Managers and Leads, tracking progress, result and impact delivered.
Facilitating operations meetings in COE SF and GSSC Manila
Building presentations and reports for internal meetings
Responsible in providing Operations related information to GBS-GPS Operations Excellence for COE SF Unit.
Responsible and POC for COE SF and GSSC Manila Compliance related activities and tasks (EGMS, SOX, BCM/BCP, Data Privacy, Internal Audits and others), in collaboration with GBS-GPS Compliance team.
Part of the COE SF Delivery Leadership teamPart of Manila Location GPS Central team
Qualifications:
SAP SuccessFactors experience
Good knowledge in creating reports in Excel, coming up with trends, analysis and providing insights
Project Management
Experience in Shared Services Operations management, measures (SLA, TAT, Data Quality), and standards.
Good background on Compliance activities (Data Privacy, BCM and etc)
Good communication Skills
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson Philippines has been named #9 in the country and is once again officially Great Place to Work® Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.