Coach Cust Svc

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.?
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.
Job Summary Ensure that calls are handled professionally Provide direction and guidance to guarantee consistent achievement of key performance metrics Achieve, measure, report, and communicate metric goal attainment for assigned team Ensure accurate and timely communication of client and campaign issues to Manager Site Operations Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents Coach, mentor and develop agent team for skills expansion and promotional opportunities Perform other duties as assigned Primary Job Responsibilities Skills/Knowledge/Abilities Education Experience Target Specialized Certifications