PURPOSE:The Cluster Hotel Manager manages a cluster of hotels and ensures their smooth operations and achievement of business goals. The incumbent directly reports to the Director of Hotel Operations and is responsible for directing all employee functions of hotel properties, in accordance with the policies and practices of Red Planet Hotels. The incumbent ensures that the Assistant Hotel Managers/Hotel Managers oversee the various aspects of the hotel's daily operations.
SCOPE OF WORK:- HOTEL OPERATIONS MANAGEMENT Address all complaints in Revinate (ONLINE) for the assigned hotels.Manage the hotel's reputation FIT AND OFFLINE.Minimize defective rooms by coordination with DHO & PED.Implement hotel projects and improvement.Conduct hotel site visits monthly for Metro Manila and quarterly or semi-annual visits for Destinations to ensure that the hotels are in good condition.Implement customer service improvement initiatives for all hotels.Participate actively in promoting and implementing the Preventive Maintenance program effectively.Conduct room quality check.Check and validate all month-end reports prior to submission to the Director of Hotel Operations.Check the overall cleanliness of the hotels.Inspect individual assets and conduct property inspections to ensure quality standards are maintained according to corporate guidelines, and ensure that the Hotel Managers prepare and implement relevant action plans.Involve in the establishment and monthly review of the corporate standards (Risk Management) with the management team regarding the procedures for fire, riot, extortion, and cash security. Ensure safety and security in the Hotels conform to corporate and local requirements.Analyze the Daily Morning report following up on any discrepancies immediately.Attend cluster meeting updates every week or when necessary.Use various systems in the property with mastery of the different capabilities of each module.Ensure retail areas are leased and conform to RPH brand standards and market demand.Supervise all service providers and check if all service agreements are updated.Support the Acquisition / Development team by providing operation data/market analyses.Handle, train, and assist pre-opening properties.Supervise maintenance and all renovation efforts.Connect with contractors and suppliers.Monitor performance and provide training for employees.Partner with the assigned representative of manpower agencies for the supervision of all outsourced employees.- PEOPLE AND TEAM MANAGEMENT Assist in hiring and training of new Assistant/Hotel Manager.Monitor staff performance and provide guidance when needed.Provide leadership to create an environment that embraces a 'caring' approach to the hospitality experience, business practices, and the local culture within the workplace.Act as a model for a professional image and etiquette for associates to follow.Oversee all the Assistant/Hotel Managers and ensure clear communication.Promote and lead the RPH style of work and the mobilization of all associates to practice the RPH Associates process of doing business.Ensure that every hotel conducts a full education and training pre-budget plan developed to maintain the highest standards of operational service delivery, product standards, and associates' expertise.Promote, implement, and educate all associates on corporate policies, procedures, and performance standards.Participate, support, and follow correct recruitment practices to ensure that the right 'talent' is hired and that employment practices are followed in accordance with the local labor requirements.Promote and participate in the property's education and training program.- FINANCIAL MANAGEMENT Analyze the Financial Statement and P&L and be cognizant of the relationship of costs/expenses and revenue.Participate in the preparation of the Annual Business Plan, Capital and Operating Budgets, Pre-opening Budgets and ensure adherence with corporate guidelines and management contracts for the assigned hotels.Control costs and expenses while maximizing revenue thus achieving optimum profitability.Monitor financial performance to ensure profitability.Implement cost-saving measures where appropriate.Maximize room and other revenue for all hotels.Prioritize capital expenditure requirements.- HOTEL OPERATIONS AND REPORTING Update during hotel inspection including improvements through a PowerPoint presentation or similar tools.Review all HMs reports prior to submission to the Director of Hotel Operations.Prepare and submit monthly updates for 1 room 1 day report.Prepare and submit monthly updates for the room revenue strategies.Prepare and submit monthly updates for the other revenue strategies.Prepare and submit monthly updates for the cost per room sold.Prepare monthly updates for Revinate.Monitor the Revinate feedback of the hotels.Prepare and submit Risk Management updates.Prepare and conduct Hotel Audit reports monthly.QUALIFICATIONS:- REQUIREMENTS Candidate must possess at least a bachelor's/college degree, postgraduate diploma/master's degree in hospitality/tourism/hotel management, business studies/administration/management or equivalent.Required language(s): English, Filipino.At least 8 years of working experience in the related field is required for this position.Preferably general manager, director of operations, or manager specializing in hotel management.Willing to travel to any Red Planet Hotels properties and partner.- FUNCTIONAL Expert level in hotel operations management.Expert level in hotel maintenance concepts and execution.Expert level in customer service.Expert level in communication.Expert level in leadership.Expert level in interpersonal communication.Expert level in conflict management and issue resolution.Expert level in Planning and Project Management.Advanced level in Business Management.Advanced level in Financial Management.Advanced level in Risk Management.Advanced level in Managing budget and controlling hotel expenditures.Advanced level in Tracking and analyzing hotel revenue and optimizing profits.- CORE Strategic vision and high-level decision-making.Responsible for shaping the company's future direction and ensuring its long-term viability.Strong leadership.Deep understanding of customer service.Creative Thinking - creativity, imagination, problem-solving.Collaboration - Emotional Intelligence, Teamwork, Adaptability.Effective communication - Expression, Language, Empathy.Attention to detail.Multitasking.
#J-18808-Ljbffr