Cloud Technical Support

Company Profile: A BPO Company providing a financial services, healthcare and technology
Position: Cloud Technical Support
Company Industry: BPO Company
Work Location: Pasay
Work Schedule: Night Shift
Work Set Up: Hybrid Set up
Salary: Php 30,000-35,000

Benefits:
Peripherals provided
HMO/Insurance
Company Perks
Salary Increase
Full time Employment

Job Requirements: At least high school graduateWith 1-2 years' experience in customer service/support roleWith 1-2 years application-based support experienceExperience in Cloud based softwareWilling to work in Night ShiftCan start ASAP Job Responsibilities: Responsible for taking calls from clients to resolve technical issues (Microsoft OSTroubleshoot any issues that may arise during database updates, new program installations, or server migrations.Resolve technical escalations from the Product Support phone or chat team.Schedule and conduct follow-up call with clients about ongoing technical concerns.Meet or exceed center metrics and service level Recruitment Process:
Hr Interview
Technical Assessment
Hiring Manager Interview