Cloud Technical Support

Company Profile: A BPO Company providing a financial services, healthcare and technology
Position: Cloud Technical Support
Company Industry: BPO Company
Work Location: Pasay
Work Schedule: Night Shift
Work Set Up: Hybrid Set up
Salary: Php 30,000-35,000

Benefits:
Peripherals provided
HMO/Insurance
Company Perks
Salary Increase
Full time Employment

Job Requirements:
• At least high school graduate
• With 1-2 years' experience in customer service/support role
• With 1-2 years application-based support experience
• Experience in Cloud based software
• Willing to work in Night Shift
• Can start ASAP



Job Responsibilities:
• Responsible for taking calls from clients to resolve technical issues (Microsoft OS
• Troubleshoot any issues that may arise during database updates, new program installations, or server migrations.
• Resolve technical escalations from the Product Support phone or chat team.
• Schedule and conduct follow-up call with clients about ongoing technical concerns.
• Meet or exceed center metrics and service level


Recruitment Process:
Hr Interview
Technical Assessment
Hiring Manager Interview