Clinic Associate/Customer Service (Mandaluyong City)

Title Position: CLINIC ASSOCIATE/
CUSTOMER SERVICE

Job Description:
Under the general supervision of the Clinic Head primarily welcomes patients/clients and
assists the Hearing Care Specialist to give better service to the clients/patients in conformity
with the company's strict compliance and standards for Clinic Associates.
Major Responsibilities:
1.
Welcomes patients and visitors by greeting patients and visitors, in person or on the
telephone, answering or referring inquiries.
2.
Optimizes patient satisfaction and provider time by scheduling appointments in person or
by telephone and ensures availability of treatment information by filing and retrieving patient
records.
3.
Submit to management a monthly list of free batteries (given to patients with survey letters,
battery card members, and Christmas freebies).
4.
Cashiering duties, e.g.
Depositing to banks, and issuance of receipts.
5.
In charge of submission of daily CDCR to the accounting department.
Shall see to it that the
deposit slips are signed by the OIC before sending CDCR to the accounting department.
Qualifications:
1.
College graduate of any course (Business / Science / Technical)
2.
Experience in Customer Service and Receptionist job
3.
Minimum of 2 years of experience
4.
Computer literacy (MS Office Application)
5.
Sales experience is an advantage

*M-1/16/25