We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services.
Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
1.
Respond to customer queries in a timely and accurate way, via phone, email or chat
2.
Identify customer needs and help customers use specific features
3.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4.
Update our internal databases with information about technical issues and useful discussions with customers
5.
Monitor customer complaints on social media and reach out to provide assistance
6.
Share feature requests and effective workarounds with team members
7.
Inform customers about new features and functionalities
8.
Follow up with customers to ensure their technical issues are resolved
9.
Gather customer feedback and share with our Product, Sales and Marketing teams
10.
Timely Reports to be submitted to management based on work done
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Benefits:
Remote, work from home
Tamperproof Certificate of Completion
Full time job opportunity for top performer
Completion Bonus