Client Support Trainee

We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services.

Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsTimely Reports to be submitted to management based on work done
Requirements and skills

Experience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough cases Benefits:

Remote, work from home
Tamperproof Certificate of Completion
Full time job opportunity for top performer
Completion Bonus