**Job Title:** Client Support Specialist - Remote Work
**Company:** Kumu
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1 year
### Job Description
Kumu is on the lookout for a passionate and independent Client Support Specialist to join our dynamic team! As a key member of our client support department, you will play an essential role in ensuring that our clients receive exceptional service and support. This is an exciting opportunity for someone who enjoys tackling challenges creatively and working closely with diverse teams in a global environment. If you thrive in fast-paced settings and are eager to contribute to the success of our clients and the company, we want to hear from you!
### Responsibilities
- **Client Interaction:** Serve as the primary point of contact for clients, addressing inquiries, and providing solutions in a timely and professional manner through various channels, including email, chat, and phone.
- **Issue Resolution:** Actively troubleshoot and resolve client issues by identifying problems and offering effective solutions while maintaining a positive attitude.
- **Documentation:** Maintain accurate and detailed records of client interactions, issues, and resolutions using our customer relationship management (CRM) system to help improve the support process.
- **Product Knowledge:** Stay updated on Kumu's products, services, and features to effectively educate clients and enhance their experience, leading to higher satisfaction and retention.
- **Team Collaboration:** Work closely with cross-functional teams, including product, marketing, and development, to provide feedback gathered from client interactions and help identify areas for product improvement.
- **Client Feedback:** Gather and analyze client feedback to provide insights into trends, suggesting recommendations to improve client satisfaction and overall service quality.
- **Training Materials:** Assist in developing training materials and resources to educate clients about our services and contributions to the onboarding process for new clients.
- **Continuous Improvement:** Contribute to the ongoing development of processes and best practices within the client support team to enhance our service delivery and efficiency.
### Requirements
- **Education:** A bachelor's degree or equivalent experience in a related field is preferred.
- **Experience:** At least 1 year of experience in a customer service or support role, preferably in a remote environment.
- **Technical Skills:** Proficiency in using CRM systems and customer support software; familiarity with digital communication tools and platforms.
- **Personality Traits:**
- Passionate about client service and committed to going above and beyond.
- Independent thinker with the ability to solve problems autonomously while being part of a larger team.
- **Soft Skills:**
- High level of creativity in problem-solving and coming up with innovative solutions.
- Strong teamwork skills; ability to collaborate effectively with colleagues across various functions and geographies.
- Excellent verbal and written communication skills in English, with the ability to communicate clearly and confidently with clients.
- **Work Environment:** Comfortable and adaptive to remote work, skilled at managing time effectively, and dedicated to maintaining a positive work-life balance.
### Benefits
- Free food during working hours
- Paid Time Off (PTO) for personal and health-related needs
- Medical coverage for your peace of mind
Join Kumu and become a part of our global network where your contributions can make a real difference. Together, we can create innovative solutions that empower our clients and impact our world positively.
**Deadline to apply:** ********
### Equal Opportunity Statement
Kumu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, ethnicity, national origin, sex, gender identity, sexual orientation, disability, age, or any other legally protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
