Client Support Specialist - Remote Work

MadEats, a leading online food delivery platform, is seeking a part-time Client Support Specialist to join our team remotely in Cebu, Central Visayas, PH. As an Associate Level position, we require a minimum of 2 years of relevant experience in customer service or client support.

Responsibilities:- Provide exceptional support to clients via phone, email, and chat- Resolve customer inquiries and issues in a timely and professional manner- Educate clients on our platform, services, and products- Collaborate with internal teams to address customer needs and escalate issues when necessary- Maintain accurate records of client interactions and transactions- Continuously strive to improve processes and customer satisfaction

Requirements:- Resilient and resourceful mindset to handle challenging situations with grace- Strong teamwork skills to collaborate effectively with colleagues across different locations- Emotional intelligence to understand and empathize with clients' needs and emotions- Excellent communication skills, both written and verbal- Proficient in using CRM software and other customer support tools

Benefits:- Dental insurance to support your health and well-being- Training and professional development opportunities to enhance your skills and career growth- Profit sharing to celebrate our collective success as a team

Working Environment:At MadEats, we foster a diverse and inclusive working environment that transcends borders. Our global team collaborates seamlessly to deliver exceptional service to clients worldwide.

Deadline to apply: July 3, 2024

Equal Opportunity Statement:MadEats is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, empowering them to thrive and succeed in their careers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.