**Job Title: Client Support Specialist**
**Company: Penshoppe**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**About Penshoppe:**
Penshoppe is a renowned fashion brand committed to delivering high-quality apparel and a fantastic shopping experience. We are dedicated to our customers not only through our products but also by providing exceptional support and service. As part of our growing team in Cebu, we invite passionate individuals to join us in our mission to delight our clients and enhance their experience with our brand.
**Job Summary:**
The Client Support Specialist will be the frontline ambassador for Penshoppe, interacting directly with our customers across various channels to resolve queries, provide product information, and offer an exceptional service experience. This entry-level position is perfect for individuals looking to kickstart their careers in customer service within the fashion retail industry.
**Key Responsibilities:**
- **Customer Interaction:** Engage with customers in a friendly and professional manner via phone, email, and social media platforms. Address inquiries and provide information about products, services, and store policies.
- **Problem Resolution:** Identify customer issues promptly and efficiently, working to resolve any concerns or complaints to ensure customer satisfaction.
- **Product Knowledge:** Maintain a comprehensive understanding of Penshoppe's product offerings, promotions, and services to effectively assist customers in purchasing decisions.
- **Documentation:** Accurately log customer interactions, issues, and resolutions in the appropriate systems to facilitate a seamless support experience.
- **Feedback Collection:** Gather customer feedback and insights to share with management, contributing to continuous improvement of products and services.
- **Collaboration:** Work closely with team members and other departments to ensure a cohesive approach to customer service and brand representation.
- **Training Participation:** Engage in training sessions to enhance product knowledge and customer service skills, demonstrating a commitment to professional development.
- **Community Involvement:** Participate in corporate social responsibility initiatives, contributing to Penshoppe's mission of giving back to the community and embodying our brand values.
**Requirements:**
- **Education:** High school diploma or equivalent; further studies in business, communications, or related fields are a plus.
- **Experience:** No prior experience required; enthusiasm for learning and personal development is essential.
- **Personality Traits:**
- Passionate about customer service and the retail industry.
- Adaptable to changing situations and able to thrive in a fast-paced environment.
- **Soft Skills:**
- Strong people management abilities, demonstrating empathy and active listening.
- High emotional intelligence to handle various customer personalities and emotions effectively.
- **Technical Skills:** Proficient in using Microsoft Office Suite; familiarity with customer relationship management (CRM) tools is a plus but not required.
**Benefits:**
- Dental insurance
- Paid sick leave
- Disability insurance
**Working Environment:**
At Penshoppe, we believe in giving back to our community through various corporate social responsibility initiatives. Our team actively participates in social impact projects, allowing employees to contribute positively beyond their professional roles.
**Application Deadline:**
All interested applicants are encouraged to apply by September 28, 2024.
**Equal Opportunity Statement:**
Penshoppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
