**Job Title:** Client Support Representative
**Company:** Smart Communications
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
**Application Deadline:** ********
**Job Description:**
Smart Communications is seeking a motivated and resilient **Client Support Representative** to join our dynamic team in Cebu. As a part-time entry-level representative, you will play a crucial role in ensuring our clients receive exceptional service and support. You will be responsible for addressing client inquiries, resolving issues, and contributing to a positive customer experience. If you have a passion for helping others and thrive in a supportive and trusting environment, we encourage you to apply.
**Key Responsibilities:**
1. **Customer Assistance**:
- Respond to client inquiries via phone, email, and chat in a timely and professional manner.
- Provide clear and accurate information regarding products, services, and policies.
2. **Issue Resolution**:
- Investigate and resolve client issues by troubleshooting and analyzing problems.
- Escalate complex issues to the appropriate departments as needed.
3. **Documentation and Reporting**:
- Maintain accurate records of client interactions, issues, and resolutions through our customer relationship management (CRM) system.
- Generate reports on client feedback and recurring issues to assist management in identifying trends and opportunities for improvement.
4. **Collaboration**:
- Work collaboratively with team members to ensure a cohesive support experience for clients.
- Participate in team meetings and training sessions to foster continuous improvement and knowledge sharing.
5. **Client Follow-Up**:
- Proactively follow up with clients to ensure that their issues have been resolved to their satisfaction.
- Gather client feedback to improve service offerings and support processes.
6. **Knowledge Base Contribution**:
- Assist in updating and maintaining the knowledge base and frequently asked questions (FAQs) to ensure accurate and helpful information is available to clients and team members.
**Requirements:**
- **Education**:
- High school diploma or equivalent required. A degree in a relevant field is a plus.
- **Experience**:
- Minimum of 1 year of experience in customer service or support roles.
- **Personality Traits**:
- Resilient: Ability to handle challenging situations positively and maintain a level-headed approach.
- Independent: Comfort working autonomously while managing time effectively.
- **Soft Skills**:
- Excellent communication skills, both written and verbal, with a strong ability to convey information clearly.
- Strong teamwork skills with the ability to collaborate effectively with colleagues across various departments.
- **Technical Skills**:
- Proficiency in using computers, CRM software, and Microsoft Office Suite.
- Basic troubleshooting skills and the ability to learn new software quickly.
**Benefits:**
- Vision insurance
- Disability insurance
- Gym membership
**Working Environment:**
Smart Communications fosters a culture of autonomy and independence, encouraging employees to trust in their abilities to excel in their roles. We prioritize a supportive atmosphere that values personal initiatives and professional growth.
**Equal Opportunity Statement:**
Smart Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
Join us at Smart Communications and be a part of a team dedicated to making a difference in our clients' lives! We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
