Client Support Officer

Details of the offer

As our Client Support Officer, your Resourcefulness, Attention to Details and Strong Organizational Skills will be an immense value as you work together with our lively and goal-driven team.
You are the first line of contact for all general inquiries and requests through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.
Ensure service and support are provided to customers at agreed levels and that high customer satisfaction levels are maintained.
YOU DESERVE THE BEST - Enjoy these Perks!
Day 1 HMO for employees
Continuous career development and certifications
Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)
Mental health consultations
Access to Medical Team on Day 1
Life insurance
Paid-time offs
Annual Appraisal based on merits
Free Daily Meals
Employee referral programs
Regular awards and recognitions
Employee Savings Program

**This is where youu0026'll shine**:
Client Support & Communication
Act as the first point of contact to the customer for all types of service requests.
Monitoring service ticket progress and escalating tickets as required.
Perform customer follow-up to verify final resolution and determine satisfaction level.
Understand overall service desk objectives, as well as the role and function of each team member.
**Communication with customers as required**: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Work with the Operations Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
Escalate service requests that require engineer level support
Understand processes in Autotask (ITSM Tool) by completing assigned training materials
Work effectively with the ITSM Tool (Autotask)
Accurately completing timesheets

**What youu0026'll bring in**:
Has 2 years relevant experience
Excellent Verbal and Written English communication skills
Experience in help desk/call centre/customer service
ITIL knowledge/certification seen favourably
Excellent Customer Service skills
Ability to multi-task, prioritize and adapt to changes quickly
Ability to manage relationships and expectations on various levels
Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude)
Data entry and strong, accurate typing skills
Strong Microsoft Office Skills

As our Client Support Officer, your Resourcefulness, Attention to Details and Strong Organizational Skills will be an immense value as you work together with our lively and goal-driven team.
You are the first line of contact for all general inquirie


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

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