**Job Title:** Client Support Assistant - Remote Work
**Company:** mClinica
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
### Job Description:
mClinica is seeking a dedicated and detail-oriented Client Support Assistant to join our dynamic team remotely. The Client Support Assistant will play a crucial role in ensuring customer satisfaction and maintaining the high standards of service that our clients expect. If you are looking for an opportunity to grow in a supportive environment and have a passion for helping others, we encourage you to apply.
### Key Responsibilities:
- **Client Communication:** Serve as a primary point of contact for clients, responding to inquiries via email, chat, and phone calls in a timely and professional manner.
- **Troubleshooting:** Assist clients with technical issues and inquiries regarding our products and services, providing clear guidance and solutions.
- **Documentation:** Maintain and update client records and documentation in our CRM system, ensuring accurate and timely entry of information.
- **Feedback Collection:** Gather client feedback to identify trends, concerns, and opportunities for improvement; compile reports for management to help enhance service delivery.
- **Collaboration:** Work closely with other team members and departments to support client needs and ensure a cohesive approach to customer service.
- **Training Support:** Assist in training materials and resources for clients and new team members, fostering a cooperative learning environment.
- **Process Improvement:** Contribute to developing and refining processes to improve efficiency and customer satisfaction.
- **Adaptability:** Handle varying workload volumes and shift priorities as needed, demonstrating flexibility in response to changing business needs.
- **Ongoing Learning:** Engage in continuous professional development by attending training sessions and workshops to enhance skills and service expertise.
### Requirements:
**Education and Experience:**
- Bachelor's degree in a relevant field or equivalent experience.
- Minimum of 1 year of experience in a customer support or client-facing role.
**Technical Skills:**
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
- Basic understanding of technical support processes or software troubleshooting.
**Personality Traits:**
- **Adaptable:** Ability to remain nimble and flexible in a changing environment.
- **Reliable:** Shows up consistently and completes tasks on time.
**Soft Skills:**
- **Analysis:** Capable of synthesizing information and providing solutions based on client needs.
- **Communication:** Excellent verbal and written communication skills, with an emphasis on clarity and professionalism.
### Benefits:
- Employee discounts on mClinica products and services.
- Opportunity for Visa sponsorship for qualified candidates.
- Paid overtime for hours worked beyond the part-time schedule.
- Encouragement for personal and professional growth through ongoing learning and development opportunities.
### Working Environment:
At mClinica, we foster a supportive culture that encourages ongoing learning and development for personal and professional growth. We value a diverse workforce and are committed to creating an inclusive environment for all team members.
### Equal Opportunity Statement:
mClinica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
### Application Deadline:
Please submit your application by **September 19, 2024**.
Join us at mClinica and be part of a team that values your contributions and supports your professional journey!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
