Job Highlights:-Hybrid work set up and provided with complete work tools-Enjoy exclusive promotions and discounts on Ayala-owned products-Collaborative work environmentReady for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we're looking forward to meeting you!Your Role:As a Client Success Specialist, your role will be vital in fostering strong relationships with our clients. You will be responsible for identifying opportunities for growth and expansion within your account list while ensuring their overall satisfaction throughout their entire journey with us. To succeed in this position, you must have outstanding communication and relationship-building skills, and be proactive in anticipating client needs. You will serve as their main point of contact representing our company, and establishing and maintaining connections with key stakeholders.What you will do?-Manage a portfolio of local advertising clients, with products ranging from website development to mobile applications and other products within the advertising and marketing realm.-Serve as the primary point of contact for clients, ensuring their satisfaction and addressing any escalations.-Develop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success.-Perform light changes to websites, mobile apps, and email newsletters, as able.-Serve as an internal liaison between multiple teams, including web and mobile app development teams, designers, copywriters, and other teams critical to running successful advertising programs.-Guide clients through a successful, smooth customer journey.-Lead data-driven reviews and conversations, helping clients understand the value our organization brings to their business.-Identify additional revenue opportunities through up-selling and cross-selling to your account list.Qualifications:-Minimum 3 years in a similar client-facing role at an agency-like company preferred-With digital marketing or e-commerce client support experience-Strong project management skills-Exceptional interpersonal, verbal & written communication skills (English, others as applicable)-Must have an eye for Design-Willing to work on a night shift schedule and a hybrid work setupWhat's in it for you?-Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.-Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.-We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.Join our team, and enjoy these benefits:-Access to Ayala perks and benefits-Hybrid work set-up and provided with complete work tools-Internet Allowance-Healthcare Insurance (HMO) coverage on day 1-Access to mental health and wellness program-Life and Accident Insurance on day 1-Convertible leave credits
