Client Success Manager

Join the Callbox team and elevate your career as an experienced and motivated professional with a proven track record in client success and B2B sales. As a dynamic and leading player in the B2B marketing industry, Callbox is renowned for delivering tailored solutions to clients worldwide. Our Client Success Managers play a pivotal role in ensuring the success of our programs by overseeing team performance, maintaining client relationships, and fostering positive interactions.

Scope of Responsibilities:

* Oversee the team's performance, ensuring work efficiency and diligently tracking program status.
* Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
* Maintain and strengthen relationships with the assigned clients through consistent and proactive customer contact.
* Regularly update clients on program status and promptly address any immediate concerns during programs.
* Minimize client attrition by skillfully renewing service contracts.
* Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
* Upsell clients on additional products and services offered by the company to maximize value.
* Ensure that the client's Key Performance Indicators (IKPIs) are needs are met within the specified time frame agreed upon in the contract.
* Keep the Senior Client Success Manager/Operations Manager informed of any changes or feedback coming from the client.
* Report directly to the Senior Client Success Manager/Operations Manager; in the absence of the Senior Manager, report directly to the CEO.
* Undertake additional tasks assigned by the Senior Manager or the CEO.