Join the Callbox team and elevate your career as an experienced and motivated professional with proven client success and B2B sales track record. As a dynamic and leading player in the B2B marketing industry, Callbox is renowned for delivering tailored solutions to clients worldwide. Our Client Success Managers play a pivotal role in ensuring the success of our programs by overseeing team performance, maintaining client relationships, and fostering positive interactions.
Scope of Responsibilities
- Oversee the team's performance, ensuring work efficiency and diligently tracking program status.
- Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
- Maintain and strengthen relationships with the assigned clients through consistent and proactive customer contact.
- Regularly update clients on program status and promptly address any immediate concerns during programs.
- Minimize client attrition by skillfully renewing service contracts.
- Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
- Upsell clients on additional products and services offered by the company to maximize value.
- Ensure that the client's Key Performance Indicators (KPIs) needs are met within the specified time frame agreed upon in the contract.
- Keep the Senior Client Success Manager/Operations Manager informed of any changes or feedback coming from the client.
- Report directly to the Senior Client Success Manager/Operations Manager; in the absence of the Senior Manager, report directly to the CEO.
- Undertake additional tasks assigned by the Senior Manager or the CEO.
Qualifications:
- Minimum of three (3) years experience as a Supervisor or Manager in a related field.
- Proven work experience in customer-facing role, preferably in a client success or account management capacity (external)
- Exceptional ability to communicate and foster positive business relationships
- High computer literacy and quick learner of new software
- Self-driven and proactive nature.
- Possesses a Bachelor's degree preferably in Communications, Business, Marketing, or IT
- Amenable to work in an office-based setup.
- B2B Sales experience is required!
Why Callbox?
- Fixed Schedule and Weekend Off
- Lucrative Weekly and Monthly Cash Incentives.
- Advancement Opportunities
- Outstanding Health and Medical Benefits
- Free Meals every day!
- Office-based
- Monthly Big Corporate events and parties
- Benefits - Medical, Dental Healthcare, Miscellaneous Allowance, Loans, and More!
