**GoTeam** is seeking for a competent **Client Services Supervisor** who is customer-oriented and passionate about relationship development and problem resolution.The client provides multi-channel direct marketing services and leads a business that has been named one of the "Best Companies to Work For" in Florida.**In this position, you will be**:- Overseeing Client Services Team- Taking part in both the onboarding and offboarding of team members- Working on the development of team members- Training clients on how to place their orders in the systems- Assisting clients with questions or concerns regarding order placement- Handling any creative requests specific to the clients' needs- Assisting with any questions related to the proprietary systems- Handling invoicing and payments issues or concerns**Some nice-to-have skills and qualifications**:- Excellent verbal and written communication skills- Excellent analytical and problem-solving skills- A sense of ownership and pride in the performance and its impact on the company's success- Detail-oriented- Above average interpersonal, negotiation, and conflict resolution skills- Excellent time management skills with a proven ability to meet deadline- Ability to prioritize tasks and to delegate them when appropriate- Minimum of 5 years' account management experience, is highly preferred- At least 3 years' managerial experience**Your Benefits**:- Dual-monitor PC setup or laptop for your home.- 7 Habits of Highly Effective People Training- Your copy of "The 7 Habits of Highly Effective People" and "Little Black Book for Stunning Success"- Exceed Institute - Training and tools to help you navigate life and build a rich and connected family life.- HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.- 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.- Free legal advice and financial consultations, also as part of the EAP.- P1,000,000 Life Insurance coverage- 10 days leave (Year 1), rising to 15 days leave after Year 1- Welcome gift on your first day- Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)- Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)- Welcome Tea with the CEO and work anniversary celebrations- P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia- Free coffee for our office-based team**Your Family's Benefits (Yes, that's right, we care about your family)**:- 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee's Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.- Free legal advice and financial consultations for 4 family members, also as part of the EFAP.- Free Telemedicine for 4 family members- Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)- Project Next Generation - Online schooling support for your children, nieces, nephews, and cousins- P10K referral bonus for your family members**Our Story**In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.Among GoTeam's core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.Monthly "Discover You" events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients' businesses and exceed expectations as well.At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.**Salary**: Up to Php80,000.00 per month**Benefits**:- Work from homeSchedule:- 8 hou
