CLIENT SERVICES SUPERVISOR
WHAT IS A/AN CLIENT SERVICES SUPERVISOR
A leading Offshore company based in PH and Australia is looking for a/an Client Services Supervisor to be part of their Client Service team.
Satellite Office is extremely client focused and committed to successful outcomes for everything we do.
To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.
NEW ACCOUNT SETUP
Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercises
ONBOARDING & OPERATIONAL SUPPORT
Conduct onboarding for new hires and nurturing long-term client and staff relationships
Establish a clear understanding of the client's tactical & strategic plans
Prepare client/sales visit agenda and presentations
Develop effective communication platforms for clients and staff
Any other administrative task requested on a regular or ad-hoc basis
Deal with client requests and troubleshoot problems KEY ACCOUNT MANAGEMENT
Drive inside sales initiatives
Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
Act as an escalation point and a major advocate of the client
Ensure an accurate assessment of client satisfaction at all times using various resources
- regular daily contacts, weekly, monthly & quarterly business reviews, and bi-annual pulse surveys (via phone or online)
Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
Assistance with Client IT Requirements
Coordinating the management of IT and equipment Purchase Orders with Suppliers
Raising IT tickets for clients where necessary
Follow-up on installation progress or resolution of tickets
Maintain an inventory of purchased equipment and status
WHAT ARE WE LOOKING FOR
PERSONAL SKILLS & QUALITIES
Proactive, resourceful, self-motivated, takes initiative
Strong communication skills (written and spoken)
High service orientation.
Ability to meet deadlines with excellent time management skills
Calm, polite, and professional behavior.
Precise, accurate and attentive to details
General business knowledge.
SPECIAL REQUIREMENTS
Willing to work Australian hours (Sydney)
Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
Advanced knowledge of Google Doc, Sheets, Mail, Calendar
Experience with Australian businesses is beneficial QUALIFICATIONS & EXPERIENCE
Bachelor's Degree from a reputable College or University
At least three plus (3+) years' work experience
CLIENT SERVICES SUPERVISOR