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Job Title: Client Services Representative
Department: Client Services - Sterling Volunteers
Position Type: Full-Time
Work Schedule: Night Shift
Location: McKinley, Taguig/ Temporary Work-from-Home due to the pandemic
This is What You'll Do:
- Interacting with clients of various sizes, including enterprise and mid-market as well as applicants-
- Providing additional specialist services upon request for clients and internal teams- Other duties as may be required
This Is The Job For You If You:
- Are able to analyze a situation and respond quickly in a courteous and professional manner- Have excellent communication and professional writing skills- Are amenable to changing night shift schedules- Understand all aspects of the fulfillment process and be able to effectively explain them to the requestor- Are enthusiastic and highly motivated- Able to maintain professionalism and confidential information- Are willing to work overtime as needed
This Is What We're Looking For:
- No suspension in the last 6 months- Not more than 3 critical errors in the last 6 months (no active CAP written warning on file)- No attendance issues (no active written warning on file) and zero instance of No Call/No Show- Must have a performance rating of at least 2.0/Successful in the most recent performance review- Must have at least 1 year tenure in his/her current role (if applicant is from a different department) or at least 6 months tenure if coming from the same department/LOB.
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- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._