Job Highlights
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Competitive Salary
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Day Shift, Sat-Sun Off
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HMO
SUMMARY:
The Client Services Officer will be responsible for the day-to-day post-settlement administration of Mortgage Manager partners, including all client support, general enquiry resolution, training, and responding to MM feedback.
The role will act as the initial point of contact for all post-settlement client interactions.
Working closely with Management to drive and monitor client satisfaction, and performance levels, as well as identifying continuous improvement opportunities within the Department.
In this role, you will work closely with your leader to communicate workloads and ensure service standards are delivered with the highest quality.
- Meet required service levels and standards
- Work with colleagues and stakeholders to ensure processes are applied and SLAs are met
- Contribute to improving the client experience while ensuring the best outcomes for the business
- Fully commit to the vision and values of the business
- Identify opportunities to improve on overall levels to meet the needs of the business
- Ensure a superior level of mortgage manager engagement
- Identify and escalate issues as necessary to ensure the best outcome for all stakeholders
KNOWLEDGE, SKILLS, & REQUIREMENTS:
- Excellent English communication skills - both written and oral
- College Degree (in any field)
- Experience in the Australian mortgage industry is strongly preferred, considerable financial services experience shall also be considered
- Demonstrated customer service focus and ethic
- Excellent attention to detail and ability to manage a multitude of tasks effectively
- Ability to work unsupervised, self-motivated and self-sufficient
- Flexible and responsive to change
- Able to meet targets and deadlines on a daily basis
- Ability to learn quickly, adapt to change, and willingness to work under pressure
- 'Can Do' Attitude!
- Excellent attention to detail
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)