Job Description
WORK FROM HOME (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices.
**Client Assessments and Care Planning**:
In partnership with the Client Services Manager, conduct comprehensive client assessments to identify health and psychosocial issues and risks for clients, and provide client-centred care planning to identify barriers to self-management and independent living
Be responsive to client complexity and escalating care needs
Review client care plans to ensure we are promoting independence and quality of life
Provide case management support to clients
Make referrals to services to address client issues and coordinate the client's care as part of a multidisciplinary team
Manage a case load through the provision of services in clients' homes
Provide support to ensure the service meets all accreditation standards
Maintain accurate and timely case notes and reporting on client progress
Be the key point of contact for the client, and establish strong rapport and working relationships with a range of stakeholders including family members, allied health providers and various service providers
Engage and coordinate service providers on behalf of clients and linking clients to relevant providers
**Leadership**:
Lead the business in its values and culture, by providing direction and effective leadership to our employees under your direction
Promote a safe working culture that is inclusive and supports the wellbeing of our employees
Report staffing issues to the Managing Director, Human Resources Unit and Client Services Manager promptly, including breach of policy and procedures, complaints, poor performance and resourcing issues
Assist with the orientation of new employees and ongoing professional development
Provide exceptional care to our employees while responding to client issues
Ensure the completion of on field employee documentation
Run work reports, including punctuality reports and the MAR sheet report on CareLine Live
**Customer Service**:
Represent HCNA in its relationship with all clients
Provide exceptional customer service to our current client base
Ensure the overall delivery and quality of our services to clients
**General**:
Undertake rostering duties as required
Completion of all other reasonable duties as requested by management
Qualifications And Requirements
Tertiary qualifications in community services, welfare, social work, physiotherapy, occupational therapy, disability services and/ or aged care
Demonstrated experience working n the community services, disability, home care and/or aged care sector
Demonstrated understanding of the NDIS, Disability and Aged Care requirements
Demonstrated experience in the delivery of high quality services and outcomes for clients in a outreach, home based services environment
Demonstrated experience in generic care needs assessment, care planning and care coordination
Strong leadership skills with the ability to motivate staff to achieve organisational goals
Demonstrated ability to interact proactively with clients, management and staff
Excellent communication skills, including report writing and Care Plans
Self driven and goal oriented, with strong organisation and time management skills, and the ability to work effectively autonomously
Strong commitment to customer service with a professional and authentic phone manner
Strong skills in the use of Microsoft products, and the ability to learn new systems and programs
**Job Description**:
WORK FROM HOME (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices.
**Client Assessments and Care Planning**:
- In partnersh