**Job Title: Client Service Specialist - Remote Work**
**Company: Lazada Philippines**
**Location: Makati, NCR, PH**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Description:**
Lazada Philippines is seeking an enthusiastic and dedicated Client Service Specialist to join our dynamic team in a remote capacity. As an entry-level position, this role is perfect for individuals who are passionate about delivering exceptional customer service and are keen to grow their career in a fast-paced e-commerce environment.
**Key Responsibilities:**
1. **Customer Support:**
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding product offerings, order status, and company policies.
- Assist clients in navigating the Lazada platform effectively to enhance their shopping experience.
2. **Problem Resolution:**
- Analyze and resolve customer issues promptly, utilizing problem-solving skills to ensure client satisfaction.
- Escalate complex cases to relevant departments and follow up to ensure resolution.
3. **Communication & Cooperation:**
- Collaborate with team members and other departments to enhance the customer service experience.
- Attend training sessions and meetings to improve service techniques and product knowledge.
4. **Data Management:**
- Maintain accurate records of customer interactions and transactions in the company's CRM software.
- Generate reports on customer feedback and service metrics to support process improvement initiatives.
5. **Quality Assurance:**
- Uphold the highest standards of ethical conduct and integrity in all interactions with clients and team members.
- Adhere to established company policies and procedures regarding customer service delivery.
6. **Continuous Improvement:**
- Proactively identify areas for service improvement and suggest actionable solutions.
- Stay up-to-date with new products, services, and features to provide accurate information to customers.
**Requirements:**
- **Education:** Bachelor's degree (preferred) or equivalent work experience.
- **Experience:** 1 year of customer service experience, ideally in an e-commerce or retail environment.
- **Technical Skills:** Familiarity with customer relationship management (CRM) software; proficiency in Microsoft Office Suite and basic office equipment.
- **Soft Skills:**
- Strong analytical skills to assess customer needs and develop solutions effectively.
- Exceptional cooperation skills to work harmoniously with team members and departments.
- **Personality Traits:**
- Independent and self-motivated, with the ability to manage time efficiently while working remotely.
- Hardworking with a strong commitment to providing remarkable customer service and achieving organizational objectives.
**Benefits:**
- Medical coverage to ensure your health and wellness.
- Company-provided equipment to facilitate a seamless remote work experience.
- Paid sick leave to prioritize your wellbeing.
**Working Environment:**
At Lazada Philippines, we uphold the highest standards of ethical conduct and integrity in every aspect of our business. We encourage an inclusive culture that values diverse perspectives and fosters collaboration and innovation among team members.
**Application Deadline:** September 28, 2024
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Lazada Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
