Client Service Specialist

Job Description:

We are looking for a motivated and resourceful Client Service Specialist to join our team at Zennya in Cebu, Central Visayas, PH. This is a part-time position with an entry-level seniority, perfect for individuals looking to kickstart their career in client services.

Responsibilities:- Serve as the first point of contact for clients, providing exceptional customer service through various channels such as phone, email, and chat.- Address client inquiries, resolve issues, and escalate complex cases to the appropriate department.- Maintain accurate records of client interactions and transactions.- Collaborate with internal teams to ensure seamless communication and coordination to meet client needs.- Proactively identify opportunities to improve client satisfaction and loyalty.- Stay up-to-date on product knowledge and industry trends to provide personalized recommendations to clients.

Requirements:- No prior experience required, but a willingness to learn and grow in the role.- Must be motivated, resourceful, and able to work independently.- Strong problem-solving skills and the ability to think on your feet.- Excellent time management skills to prioritize and manage multiple tasks effectively.

Benefits:- Parental leave for those expanding their families.- Joining bonus for new team members.- Travel and spending expenses covered for work-related activities.

Working Environment:At Zennya, we empower our employees to take ownership of their work and make impactful decisions. You will have the opportunity to contribute to the success of the company and grow professionally in a supportive and collaborative environment.

Deadline to Apply:Please submit your application by July 3, 2024.

Equal Opportunity Statement:Zennya is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and strive to provide an environment where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.