**Job Title: Client Service Representative**
**Company: Pushkart.ph**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Application Deadline: ******** **
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### **Job Description**
Pushkart.ph, a dynamic and fast-growing company, is seeking a dedicated and adaptable Client Service Representative to join our vibrant team in Cebu. As a part-time Client Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering strong relationships with our clients. Your expertise in client services will help Pushkart.ph maintain its reputation for exceptional service in the competitive e-commerce landscape.
### **Key Responsibilities:**
- **Client Engagement:**
- Serve as the primary point of contact for clients, addressing their inquiries and resolving issues efficiently and effectively.
- Build lasting relationships with clients by developing an understanding of their needs and providing tailored solutions.
- **Communication:**
- Communicate clearly and professionally with clients through phone, email, and chat.
- Listen actively to client feedback and relay insights to the team to improve service delivery.
- **Technical Support:**
- Assist clients with troubleshooting and navigating our platform, identifying and resolving technical issues.
- Collaborate with technical support teams to escalate and resolve complex client issues.
- **Problem Solving:**
- Analyze client problems and complaints, formulate action plans, and report trends to the management team for continuous improvement.
- Innovate new approaches to enhance customer satisfaction and operational efficiency.
- **Reporting and Documentation:**
- Maintain accurate records of client interactions, feedback, and resolutions using our CRM system.
- Prepare periodic reports on client engagement metrics, challenges, and opportunities for improvement.
- **Collaboration:**
- Work closely with colleagues across various departments and countries, fostering a collaborative and supportive work environment.
- Participate in training and development sessions to continuously enhance product knowledge and customer service skills.
### **Requirements:**
**Education:**
- Bachelor's degree or equivalent experience in a related field preferred.
**Experience:**
- A minimum of 2 years of experience in a customer service or client-facing role, preferably in an e-commerce or tech environment.
**Technical Skills:**
- Familiarity with Customer Relationship Management (CRM) tools and online communication platforms.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
**Personality Traits:**
- **Dedicated:** Strong commitment to providing the highest level of client service and satisfaction.
- **Adaptable:** Comfortable navigating an ever-changing environment, quickly learning new systems, processes, and technologies.
**Soft Skills:**
- **Innovation:** Actively seeks innovative solutions to enhance client experience and address challenges.
- **Analysis:** Capable of analyzing data and feedback to identify trends and areas for improvement, driving actionable insights.
### **Benefits:**
- Comprehensive life insurance coverage.
- Attractive joining bonus for new employees.
- Relocation allowance to facilitate the transition for selected candidates.
### **Work Environment:**
Join a diverse, global team at Pushkart.ph that fosters a collaborative atmosphere and a global village mentality. We believe in the power of teamwork and the importance of leveraging diverse perspectives to drive success.
### **Equal Opportunity Statement:**
Pushkart.ph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are passionate about providing exceptional client service and are looking to join a motivated team in a part-time capacity, we encourage you to apply by the deadline of ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
