**Job Title:** Client Service Representative
**Company:** Avion School
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Avion School is seeking a highly motivated and dedicated Client Service Representative to join our dynamic team in Cebu. As a part-time entry-level representative, you will play a crucial role in providing exceptional service to our clients and supporting their needs. If you are someone who is confident, detail-oriented, and passionate about helping others, we encourage you to apply!
**Key Responsibilities:**
- **Client Engagement:** Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our programs and services.
- **Communication:** Communicate effectively with clients via phone, email, and in-person interactions, ensuring clarity and professionalism in all correspondence.
- **Problem Resolution:** Identify client issues and concerns, utilizing strong problem-solving skills to provide timely and effective solutions, and escalating situations as necessary.
- **Client Support:** Provide ongoing support throughout the client journey, assisting with enrollment processes, course details, and feedback collection to enhance client satisfaction.
- **Record Keeping:** Maintain accurate records of client interactions, transactions, and feedback in our database systems to ensure up-to-date client information and track service quality.
- **Collaboration:** Work closely with other departments such as Marketing, Operations, and Education, cooperating with team members to deliver cohesive and seamless client experiences.
- **Feedback Implementation:** Gather client feedback and collaborate with management to implement improvements and enhancements to service offerings.
- **Product Knowledge:** Stay informed about Avion School's programs, promotions, and policies, ensuring you deliver knowledgeable support to clients.
- **Training Participation:** Engage in professional development and training opportunities to enhance service delivery and product knowledge.
**Qualifications:**
- **Educational Background:** A minimum of a high school diploma; a degree in a relevant field preferred but not required.
- **Experience:** At least 1 year of experience in a customer service or related role.
- **Personality Traits:** Exhibits a confident and dedicated approach to work with a focus on achieving results.
- **Soft Skills:** Strong cooperation skills to work effectively within a team; exceptional problem-solving abilities to address client issues efficiently.
- **Technical Proficiency:** Familiarity with CRM software and Microsoft Office Suite (Excel, Word, Outlook) is a plus.
- **Language Proficiency:** Proficient in English and local dialects, both spoken and written, with the ability to adapt communication styles as needed.
**Benefits:**
- **Travel Opportunities:** Experience various locations while representing Avion School and expanding your professional network.
- **Gym Membership:** Free access to a local gym to support your health and wellness goals.
- **Paid Overtime:** Enjoy fair compensation for hours worked beyond your scheduled part-time shifts.
**Working Environment:**
At Avion School, we empower our employees to take ownership of their roles and make impactful decisions. You will have the opportunity to contribute your ideas and enhance the client experience within a supportive atmosphere focused on growth and collaboration.
**Application Details:**
Interested candidates are encouraged to submit their applications by **September 28, 2024.** Please include your resume and a cover letter outlining your experience and enthusiasm for the role.
**Equal Opportunity Statement:**
Avion School is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
