Client Service Officer - Remote Work

Job Description:

Grab Philippines is seeking a dynamic and experienced Client Service Officer to join our remote team in Cebu, Central Visayas. As a part-time Associate Level position, this role requires a minimum of 3 years of experience in client service or related fields.

Responsibilities:- Provide excellent customer service to clients via phone, email, and chat- Handle client inquiries, complaints, and feedback in a professional and timely manner- Collaborate with other team members to ensure efficient resolution of client issues- Maintain accurate records of client interactions and transactions- Identify and implement opportunities to improve client satisfaction and retention- Meet productivity and performance targets set by the company

Requirements:- Hardworking and confident individual with strong communication skills- Experience in people management and adaptability to different client needs- Ability to work independently and remotely with minimal supervision- Proficient in Microsoft Office and CRM software- Familiarity with the transportation industry is a plus

Benefits:- Free accommodation for remote work setup- Travel opportunities for training and team building activities- Paid sick leave for eligible employees

Working Environment:At Grab Philippines, we value and support employees in their personal and professional development. Our remote teams are encouraged to collaborate and innovate in a dynamic and inclusive work environment.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:Grab Philippines is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Disability and other underrepresented groups are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.