**Job Title: Client Service Officer**
**Company: Megaworld Corporation**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: ******** **
**Company Overview:**
Megaworld Corporation is a leading property developer in the Philippines, renowned for its innovative projects and dedication to enhancing community living. We are centered on building strong, lasting connections with both our clients and staff, treating colleagues as an extended family.
**Position Overview:**
The Client Service Officer will play a vital role in delivering exceptional support and service to our clients. This position is ideal for individuals who are adaptable, driven, and possess excellent decision-making and research skills. As a Client Service Officer, you will interact regularly with clients, ensuring their needs are met while also promoting our company's values and commitment to excellence.
**Key Responsibilities:**
- **Client Engagement:** Build and maintain strong relationships with clients through regular communication to assess their needs and preferences.
- **Service Delivery:** Provide timely and effective assistance to clients by addressing inquiries, resolving issues, and fulfilling requests related to our services and products.
- **Information Management:** Research and gather necessary information to aid decision-making processes for both clients and internal stakeholders.
- **Documentation:** Maintain accurate and up-to-date records of client interactions, feedback, and issues in our customer relationship management system.
- **Collaboration:** Liaise effectively with various teams within the organization to ensure that client needs are being addressed efficiently and effectively.
- **Feedback Mechanism:** Collect, analyze, and report client feedback to improve service delivery and client satisfaction.
- **Quality Assurance:** Uphold company standards, policies, and best practices to ensure high-quality service delivery.
- **Problem Resolution:** Proactively address client concerns by providing innovative solutions and following through to ensure resolution.
- **Client Education:** Inform clients about our products, services, and any ongoing promotions or changes that may affect their experiences with us.
- **Performance Metrics:** Meet or exceed established performance metrics related to client satisfaction, response times, and issue resolution.
**Qualifications:**
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field.
- **Experience:** Minimum of 4 years of relevant experience in client service, customer support, or a related role.
- **Technical Skills:** Proficient in Microsoft Office Suite and familiar with customer relationship management (CRM) systems.
- **Personality Traits:**
- Adaptable: Ability to adjust to dynamic situations and diverse client needs.
- Driven: Self-motivated individual with a strong desire to achieve and contribute to the company's success.
- **Soft Skills:**
- Decision-Making: Capable of making informed and timely decisions to enhance client satisfaction.
- Research: Strong analytical skills to research relevant information and provide comprehensive support.
- **Communication Skills:** Excellent verbal and written communication skills in English and Filipino; other languages are a plus.
- **Interpersonal Skills:** Ability to build rapport quickly and maintain positive relationships with clients and colleagues.
**Working Environment:**
At Megaworld Corporation, we prioritize a positive and inclusive working environment where we build strong connections. We foster a culture of collaboration, treating all colleagues as extended family.
**Benefits:**
- Free accommodation
- Free food
- Paid sick leave
**Equal Opportunity Statement:**
Megaworld Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and identities.
If you are driven to deliver outstanding client service and want to be part of a company that values community, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
