**Job Title:** Client Service Manager - Work from Home
**Company:** SM Investments Corporation
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6+
---
**Job Description:**
SM Investments Corporation is seeking a dynamic and experienced Client Service Manager to join our team in a part-time role. This position offers the flexibility of working from home while playing a crucial part in maintaining and enhancing client satisfaction and relationships. The ideal candidate will possess a minimum of six years of relevant experience and demonstrate both an energetic and confident approach to client management.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop and nurture client relationships to ensure high satisfaction and retention rates.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues efficiently.
2. **Client Needs Assessment:**
- Engage with clients to identify their specific needs and expectations, ensuring that our services are aligned with these requirements.
- Conduct regular follow-ups and check-ins to gauge client satisfaction and gather feedback for service improvement.
3. **Collaboration with Internal Teams:**
- Collaborate closely with sales, products, and operations teams to ensure a seamless delivery of services.
- Participate in strategy meetings to provide insights based on client feedback and industry trends.
4. **Performance Reporting and Analysis:**
- Track and report key performance metrics related to client satisfaction and engagement.
- Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
5. **Presentation and Training:**
- Develop and deliver presentations to clients and internal stakeholders highlighting service offerings, new initiatives, and feedback results.
- Conduct training sessions for internal teams focusing on client management best practices and service excellence.
6. **Conflict Resolution:**
- Address client complaints or concerns promptly and professionally, employing emotional intelligence to understand underlying issues.
- Implement solutions to resolve conflicts and mitigate escalations, reinforcing a positive client experience.
7. **Continuous Improvement:**
- Identify opportunities for process improvements within the client service framework.
- Stay updated on industry trends and best practices to incorporate into our service delivery.
---
**Requirements:**
- **Educational Background:** Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Experience:** Minimum of 6 years of experience in client service management or related fields, with proven expertise in managing client relationships.
- **Key Personality Traits:**
- Energetic: Maintain a positive demeanor that motivates and engages both clients and team members.
- Confident: Exhibit self-assuredness in discussions and presentations, showcasing in-depth knowledge of company services.
- **Soft Skills:**
- Emotional Intelligence: Demonstrate a high level of empathy and understanding in interactions with clients.
- Presentation Skills: Exceptional ability to present ideas and information clearly and compellingly to diverse audiences.
- **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite.
- Familiarity with data analysis tools and performance tracking metrics.
- **Others:**
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent verbal and written communication skills in English.
---
**Benefits:**
- Relocation allowance for candidates residing outside of Cebu.
- Parental leave for eligible employees.
- Visa sponsorship available for qualified candidates.
**Working Environment:**
At SM Investments Corporation, we strive for a harmonious workplace where collaboration and respect prevail. We recognize the importance of diversity and encourage open communication, ensuring that all voices are heard and valued.
---
**Application Deadline:**
All applications must be submitted by **October 10, 2024**.
---
**Equal Opportunity Statement:**
SM Investments Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. We welcome applications from all segments of society.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
