An Implementation Manager oversees the development and implementation of new products, information systems, technologies, and procedures for external LN Risk Insurance customers. Manage processes from planning to execution, conduct research and analysis to develop implementation strategies and detailed project plans, set guidelines and objectives, build strong work relationships with clients and teams, and proactively identifying project issues. Moreover, an implementation manager ensures the completion of all assigned and on-going projects by constant monitoring and progress report/s to the whole of project and implementations team.
Responsibilities: Client Management: Serve as the primary point of contact for clients throughout the implementation process, building strong relationships, understanding their needs, and ensuring their satisfaction. Effectively facilitate customer training and workshops, in person or remotely with support from senior members of the team, SMEs, and management to an audience of technical and business contacts of varying levels (including c-suite).Project Management: Lead and manage end-to-end implementation projects, maintain accurate and up-to-date documentation ensuring timely delivery, adherence to project scope, and effective resource allocation within internal and external project members. Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences and events, and throughout the organization.Requirement Analysis: Collaborate closely with internal teams, clients, and stakeholders to gather and analyze requirements, identifying key objectives and deliverables, resolve issues and concerns impacting timely completion of projects assigned.Solution Design: Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues. Understand the insurance or supported industry terms, principles, process workflows, products, systems, and processes at a more complex level, to make recommendation, provide best practices, for integrating our products/solutions into our customer workflow.Risk Assessment: Identify and own potential risks and issues that may impact implementation timelines or project success, develop mitigation strategies, and proactively communicate with stakeholders to ensure minimal disruption to operations.Commercial Support: Clearly understand objectives of projects and work efforts and assist in keeping them within their defined scope. Execute on existing project plans or for more complex projects (in collaboration with customers) create a project plan, which include milestones, success criteria, risks, and remove barriers that impact the project timeline and success of the project. Monitors results against expected outcomes reporting to leadership or senior team members on any significant fluctuations in data.Continuous Improvement: Continuously evaluate and identify opportunities for process improvement and optimization in implementation methodologies, tools, and frameworks, aligning with the company's commitment to technological advancement.Qualifications: At least 1 year tenure in his/her current roleBachelor's Degree or equivalent work experienceAt least 2 - 3 years of experience in customer facing, service oriented environmentImplementation or project management experience preferredKnowledge of XML, SOAP, Web Services, SFTP, or other systems or technologies is a plusExcellent communication skills. Experience tailoring messages to all levels of the customer organization from developers, testers to executives of an organizationMust have no corrective action for the 12 months (1 year), no attendance and performance issues LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact ******** .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.
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