**Job Title:** Client Service Associate - Work from Home
**Company:** Uproot Urban Farms
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**About Uproot Urban Farms:**
At Uproot Urban Farms, we are committed to transforming the way communities engage with their food systems. Pioneering innovative farming techniques and sustainable practices, we strive to provide fresh, organic produce while fostering a deeper connection between people and the environment. We're on the lookout for dynamic and passionate individuals to join our team and help us cultivate a green future.
**Job Overview:**
As a Client Service Associate, you will be a key point of contact for our valued clients, ensuring they receive exceptional service and support. Your primary responsibility will be to manage client inquiries, address concerns, and facilitate seamless communication between clients and internal teams. This role is perfectly suited for a confident and passionate individual who thrives in a dynamic work-from-home environment.
### **Key Responsibilities:**
- **Client Communication:** Respond promptly to client inquiries via email, chat, and phone, providing accurate information and tailored solutions.
- **Issue Resolution:** Effectively handle client concerns by using decision-making skills to resolve issues swiftly and satisfactorily.
- **Client Education:** Provide insights and information about our products and services to educate clients about our sustainable practices and offerings.
- **Feedback Collection:** Gather and document client feedback to contribute to service improvement initiatives and product development.
- **Relationship Management:** Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- **Team Collaboration:** Work closely with internal teams, including sales and marketing, to ensure consistent delivery of excellent service.
- **Data Management:** Maintain accurate records of client interactions and transactions in our CRM system.
- **Reporting:** Monitor client feedback and service metrics to identify trends and present findings to management for strategic enhancements.
- **Technology Utilization:** Leverage technology tools and platforms to streamline service delivery and promote efficient work practices.
### **Requirements:**
- **Experience:** Minimum of 3 years of experience in client service or a related field, preferably in a remote work environment.
- **Educational Background:** Bachelor's degree in Business Administration, Communications, or a related field is advantageous.
- **Personality Traits:**
- Confident in communication and problem-solving capacities.
- Passionate about sustainability and customer service.
- **Soft Skills:**
- Strong decision-making skills to assess situations and make informed choices swiftly.
- Persuasive communication abilities to influence clients and foster positive relationships.
- **Technical Proficiency:** Familiarity with CRM software, Google Suite, and other digital communication tools.
- **Work Environment:** Ability to thrive in a technology-driven, remote work setting, and manage time effectively.
### **Benefits:**
- **Relocation Allowance:** Support provided if relocating to Cebu for work.
- **Employee Discounts:** Exclusive discounts on Uproot Urban Farms products for employees.
- **Travel Opportunities:** Potential travel for client engagements and industry conferences to broaden professional exposure.
### **Application Information:**
To apply for the Client Service Associate position, please submit your resume along with a cover letter detailing your relevant experience and your passion for sustainable practices. The deadline for applications is **October 16, 2024**.
**Equal Opportunity Statement:**
Uproot Urban Farms is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Join us in cultivating a brighter, greener future through innovation and exceptional service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
