**Job Title:** Client Service Associate - Work from Home
**Company:** Balikbayad
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description:
Are you a confident and adaptable individual with a passion for delivering exceptional client service? Balikbayad, a leader in financial solutions, is seeking a dedicated **Client Service Associate** to join our team remotely. In this part-time role, you will play a key part in ensuring our clients receive high-quality support and effective communication.
### Responsibilities:
- **Client Support:** Provide exceptional customer service to clients via phone, email, and chat. Address inquiries, resolve issues, and ensure client satisfaction with our products and services.
- **Account Management:** Assist clients in managing their accounts, including onboarding, updates, and troubleshooting. Ensure comprehensive understanding of client needs to foster long-term relationships.
- **Problem-Solving:** Proactively identify client challenges and implement creative solutions to enhance client experience. Utilize strategic planning to anticipate future needs and improve service delivery.
- **Communication:** Effectively communicate with clients to convey product features, benefits, and any relevant updates. Ensure clear and professional dialogue with clients to reinforce trust and rapport.
- **Collaboration:** Work closely with internal teams to escalate client issues when necessary, ensuring timely resolution and feedback loop to improve processes.
- **Documentation:** Maintain detailed and accurate records of client interactions to facilitate continuous improvement of service practices. Log all client communications and actions taken in the company CRM system.
- **Training and Development:** Participate actively in team meetings and training sessions to enhance your knowledge of company products and policies. Utilize feedback to improve client service strategies.
- **Compliance:** Uphold the highest standards of ethical conduct and integrity in all client dealings. Ensure adherence to company policies and regulatory requirements when providing client services.
### Requirements:
- **Experience:** Minimum of 3 years of experience in customer service, preferably within the financial sector or a related field.
- **Education:** A bachelor's degree in business, communications, or a related field is preferred but not required.
- **Personality Traits:**
- **Confident** in delivering information and resolving issues.
- **Adaptable** to a fluid work environment, capable of managing multiple tasks while maintaining high service standards.
- **Soft Skills:**
- Strong **strategic planning** abilities to foresee and address client needs proactively.
- Demonstrated **creativity** in problem-solving and devising innovative solutions to enhance the client experience.
- **Technical Skills:** Proficient in using customer service software and CRM systems; experience with Microsoft Office Suite or Google Workspace; comfortable with remote communication tools such as Zoom and Slack.
- **Language Skills:** Excellent verbal and written English communication skills; proficiency in Filipino is a plus.
### Benefits:
- **Vision Insurance:** Comprehensive vision coverage to support your eye health.
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Joining Bonus:** Competitive joining bonus offered as part of your employment package.
### Working Environment:
At Balikbayad, we promote a culture of integrity and ethical conduct. You will be part of a supportive team that values transparency and accountability in every interaction.
### Application Deadline:
Please submit your application by **October 6, 2024.**
### Equal Opportunity Statement:
Balikbayad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of race, gender, sexual orientation, disability, or veteran status.
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If you are ready to take on this exciting opportunity and make a difference in client service, we look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
