Client Service Associate - Work From Home

Job Description:

Grab Philippines is seeking a motivated and energetic Client Service Associate to join our team. This is a part-time position that allows you to work from the comfort of your own home in Cebu, Central Visayas, PH. As a Client Service Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities:
- Responding to client inquiries via phone, email, and chat in a timely and professional manner
- Providing product information and assistance to clients
- Resolving client issues and complaints effectively and efficiently
- Maintaining accurate records of client interactions and transactions
- Collaborating with other team members to ensure client satisfaction
- Meeting and exceeding client service goals and objectives
- Keeping up-to-date with product knowledge and industry trends

Requirements:
- 3 years of experience in a customer service or client-facing role
- Energetic and passionate about providing excellent customer service
- Strong presentation and decision-making skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM software
- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
- Paid overtime for additional hours worked
- Paid sick leave for when you need time off for health reasons
- Relocation allowance for any potential future opportunities within the company

Working Environment:
At Grab Philippines, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and a commitment to delivering the best possible service to our clients.

Deadline to Apply:
Please submit your application by September 10, 2024.

Equal Opportunity Statement:
Grab Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.