COMPANY OVERVIEW: True North is not just a workplace; it's a community of like-minded individuals driven by the shared mission to provide top-tier service in the property management industry.
Established in 2014, we've carved out our niche as an exceptional service provider for both guests and property owners. While our headquarters are in the Grand Traverse area, our reach spans across international borders, with a diverse portfolio of properties in Mexico, Barbados, the UK, and now in Bali, Indonesia.
True North Property Management is known for our commitment to our core values: exceptional service, strong client relationships, and creating memorable guest experiences. We're proud to be recognized by VRBO, Homeaway and Expedia as a Premier Partner for offering the best vacation rentals in Michigan! This recognition can be directly attributed to leadership continually pushing boundaries and constantly striving for improvements that add value to our guests, owners and employees alike.
Does this sound like the kind of place you can put down roots and grow with us?
Apply today to join us and discover a career where you are celebrated for your diligence, cooperation, and artistic problem-solving capabilities.
POSITION SUMMARY: As a Remote Client Services Associate at True North Property Management, you'll be at the forefront of creating unforgettable moments for our guests and clients. Your role will involve answering queries, resolving issues, and being an active member of our dynamic team.
You'll fit right in and excel in this role if you're patient, reliable, and enjoy working in a remote environment. You should be comfortable handling routine tasks with consistent precision and
care and have a relaxed and agreeable communication style focused on building lasting relationships and providing quality service.
If you are a customer service-oriented individual looking for a stable and rewarding career, join us at True North Property Management. You'll play an essential role in our mission of providing exceptional service while serving guests and clients worldwide.
RESPONSIBILITIES: Provide immediate and exceptional service to owners and clients. Assist with potential guest bookings and address client concerns. Collaborate with the guest communications team to coordinate tasks and improve the overall service quality of the entire team. Handle escalated customer service issues with professionalism and care. Contribute to team efforts by accomplishing related results as needed. QUALIFICATIONS: Proven experience in customer service or client relations is required Experience in property management or real estate is a plus. Familiarity with property management software such as Streamline is preferred but not required. Exceptional English language skills, including writing, verbiage, grammar, and dialect. Strong interpersonal skills with the ability to build and maintain relationships. Ability to work independently and as part of a team. Excellent organizational and multitasking abilities. COMPENSATION & BENEFITS: Hourly Range: $6 - $10 based on experience and achievement
Benefits: Paid time off, such as PTO, sick days, and vacation days Wellness programs Employee recognition programs Schedule: This remote position offers full-time hours. Must be willing to work regular business hours with the flexibility to work after hours as needed.
[fusion_button link="" text_transform="uppercase" title="" target="_blank" link_attributes="" alignment_medium="" alignment_small="" alignment="left" modal="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" color="default" button_gradient_top_color="" button_gradient_bottom_color="" button_gradient_top_color_hover="" button_gradient_bottom_color_hover="" accent_color="" accent_hover_color="" type="" bevel_color="" border_width="" border_radius="" border_color="" border_hover_color="" size="large" stretch="no" margin_top="" margin_right="" margin_bottom="" margin_left="" icon="" icon_position="left" icon_divider="no" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""]APPLY NOW[/fusion_button]#J-18808-Ljbffr
