**Job Title: Client Service Assistant**
**Company: Stylist in Pocket Technologies**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Application Deadline: ******** **
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**About Us:**
At Stylist in Pocket Technologies, we are dedicated to transforming the beauty and fashion industry through innovative technology solutions. Our mission is to empower clients and stylists with the tools they need to succeed, and our commitment to client satisfaction drives everything we do. Join our dynamic team in Cebu and help us make a difference!
**Position Overview:**
We are seeking a highly motivated and independent Client Service Assistant to join our fast-paced environment. In this role, you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a critical role in enhancing customer satisfaction by addressing client inquiries, managing relationships, and ensuring a seamless experience with our brand.
**Key Responsibilities:**
- **Client Interaction:**
- Serve as the primary contact for client inquiries via phone, email, and chat, ensuring prompt and accurate responses.
- Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
- Collaborate with the sales and marketing teams to address client concerns and enhance service delivery.
- **Problem Resolution:**
- Identify and troubleshoot client issues effectively, providing swift resolutions or escalating concerns to the appropriate department.
- Maintain a thorough understanding of our products and services to provide informed support and advice to clients.
- **Administrative Support:**
- Manage client records and documentation, ensuring data accuracy and confidentiality.
- Assist in scheduling appointments, coordinating services, and preparing reports as needed.
- Track and analyze customer feedback to identify trends and areas for improvement.
- **Creative Input:**
- Collaborate with the marketing team to develop engaging content and promotional materials that resonate with clients.
- Provide creative ideas for improving client engagement and enhancing overall service experience.
- **Team Collaboration:**
- Foster open communication within the team to ensure alignment on client priorities and initiatives.
- Participate in team meetings and contribute to a culture of transparency and continuous improvement.
**Requirements:**
- **Experience:**
- Minimum of 3 years of experience in client service, customer support, or a related field.
- Proven track record of enhancing client satisfaction and managing relationships.
- **Education:**
- Bachelor's degree in Business Administration, Communication, Marketing, or a related field is preferred.
- **Skills:**
- Strong people management skills with a keen ability to connect with and engage clients.
- Excellent verbal and written communication skills in English; fluency in additional languages is a plus.
- Creative problem-solving skills with the ability to think outside the box to meet client needs.
- Proficient in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- **Personality Traits:**
- Independent and highly motivated self-starter who can work with minimal supervision.
- Detail-oriented with a passion for delivering outstanding client service.
**Benefits:**
- Retirement plan to secure your future.
- Free food offered to foster a positive team culture.
- Vision insurance to support your overall health and well-being.
**Working Environment:**
At Stylist in Pocket Technologies, we foster transparency and open dialogue for effective communication at all levels. Our collaborative work culture ensures that every team member's voice is heard, paving the way for innovation and growth.
**Equal Opportunity Statement:**
Stylist in Pocket Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are passionate about providing top-notch client service and want to be a part of a growing team, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience by the application deadline.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
