**Job Title: Client Service Assistant**
**Company: First Circle**
**Location: Manila, NCR, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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**About First Circle:**
First Circle is a leading financial technology company dedicated to empowering small to medium-sized enterprises (SMEs) across Southeast Asia. We provide innovative financial solutions designed to enhance business operations and promote growth. Our team is passionate about creating a supportive and understanding environment where every member contributes to the success of our clients and the company.
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**Job Overview:**
As a Client Service Assistant at First Circle, you will play a vital role in delivering exceptional service to our clients. This part-time position is ideal for someone who is adaptable, passionate about fostering relationships, and eager to learn in a dynamic workspace. You will support our client service team by providing stellar service, facilitating effective communication, and ensuring clients' needs are met.
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**Key Responsibilities:**
- **Client Communication:** Serve as a frontline representative to engage with clients through various channels (phone, email, chat), addressing inquiries and managing feedback to ensure satisfaction.
- **Administrative Support:** Assist with managing client records, updating databases, and maintaining documentation to ensure all information is accurate and accessible.
- **Presentation Preparation:** Help create informative presentations and materials for client meetings that clearly convey our services and solutions.
- **Relationship Building:** Establish and maintain trusting relationships with clients, exhibiting empathy and understanding in all interactions to foster a positive experience.
- **Problem Solving:** Identify client pain points and facilitate appropriate solutions by collaborating closely with internal teams.
- **Support Sales Initiatives:** Assist in the negotiation processes and presentation delivery in collaboration with the sales team to help secure new business and cultivate existing relationships.
- **Feedback Collection:** Gather insights from clients to inform service improvements and communicate this feedback effectively to the team.
- **Continual Learning:** Stay informed about First Circle's products, services, and industry trends to ensure you provide the most relevant information to clients.
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**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communications, or related field (or currently pursuing).
- **Experience:** No prior experience is necessary; enthusiasm and a willingness to learn are crucial.
- **Personality Traits:**
- **Adaptable:** Able to adjust to changing client needs and environments.
- **Passionate:** Genuine interest in helping others, contributing positively to team dynamics and client relationships.
- **Soft Skills:**
- **Presentation Skills:** Comfortable creating and delivering presentations to clients, with a focus on clarity and relevance.
- **Negotiation Skills:** Ability to assist in negotiating terms and conditions that benefit both the client and the company.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with client management systems is a plus.
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**Benefits:**
- Visa sponsorship for eligible candidates
- Paid overtime for hours worked beyond your scheduled part-time hours
- Opportunities for travel to enhance professional development and client engagement
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**Working Environment:**
At First Circle, we prioritize understanding and empathy in all interactions. Our workplace is designed to encourage open communication, personal growth, and teamwork to ensure that both our clients' needs and our employees' aspirations are met.
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**How to Apply:**
Interested candidates are encouraged to submit their resume and a cover letter detailing their interest in the position and any relevant skills by **November 3, 2024.**
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**Equal Opportunity Statement:**
First Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.