Client Retention Specialist Front End Urgent Male

CLIENT RETENTION SPECIALIST- FRONT END – URGENT 1 Male
Salary Offer: P16,000.00-18,000/month (depends on experience and qualifications)
(Makati Office)
Work Schedule : 8:30am-5:30pm

Job Qualifications:

Bachelor's degree in business, marketing, sales, or a related field
With pleasing personality and excellent communication skills
Years of relevant experience: at least 1-year administrative work
Area/s of experience: HMO experience is a plus
Knowledge: Proficiency in using office software (Microsoft Office)
Organizational Skills

Job Description
1.
PHONE CALLS
a.
Handle phone calls from clients, specifically addressing routine concerns
b.
Coordinate with the Front-End Team for meeting-related concerns
c. Collaborate with other departments, to resolve client concerns efficiently and effectively.
d. Provide guidelines and procedures to troubleshoot and resolve common issues


2.
EMAIL MANAGEMENT
3.
MAF (Coordination with Front End Team)
a.
The Back End Team will coordinate with the Front-End Team to obtain the signed contract and Renewal List for a renewed account.
4.
AMLA REQUIREMENTS
Account Identification and Initial Follow-Up
Document Tracking and Reminder System
Follow-Up Communication
5.
MEMORANDUM OF AGREEMENT
a.
Coordinate the contract signing process with clients, ensuring all required signatures are obtained.
6.
REIMBURSEMENT MONITORING
7.
SMARTSHEET MONITORING