**Job Title: Client Relations Specialist - Remote Work**
**Company: Revolution Precrafted**
**Location: Makati, NCR, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: September 19, 2024**
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**About Revolution Precrafted:**
At Revolution Precrafted, we are transforming the way people envision and create their living spaces. Our innovative designs and unparalleled craftsmanship prioritize functionality and aesthetics while ensuring sustainability. We believe in a collaborative approach that leverages diverse perspectives to propel our vision forward. As a team, we pride ourselves on fostering an environment that values teamwork, innovation, and shared success.
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**Job Overview:**
We are seeking a highly motivated and independent Client Relations Specialist to join our team on a part-time basis. This role is critical in maintaining our reputation for exceptional customer service and ensuring that our clients' needs are met promptly and effectively. This position is remote, allowing you to work from home while contributing to a dynamic and collaborative work environment.
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**Key Responsibilities:**
- **Client Management:** Serve as the primary point of contact for assigned clients, building strong relationships, addressing inquiries, and providing timely and effective solutions.
- **Communication:** Engage with clients through various channels (phone, email, and video conferences) to understand their needs, report updates, and relay important information.
- **Problem Solving:** Proactively identify potential issues and troubleshoot client concerns, ensuring a high level of client satisfaction.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and project management, to coordinate efforts and ensure seamless deliveries and client experiences.
- **Documentation:** Maintain accurate and up-to-date client records in our CRM system, including interactions, feedback, and project updates.
- **Feedback Gathering:** Collect client feedback to assess service performance and contribute to continuous improvement initiatives.
- **Reporting:** Prepare regular reports regarding client interactions and satisfaction metrics to share with management and influence strategic decisions.
- **Market Research:** Stay informed about industry trends, competitor activity, and client preferences to help refine our offering and improve client relations strategies.
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**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field.
- **Experience:** A minimum of 4 years of experience in client relations or customer service roles.
- **Technical Skills:** Proficiency in CRM software (preferably Salesforce), Microsoft Office Suite, and project management tools.
- **Personality Traits:**
- Independent: Able to work autonomously with little supervision while displaying initiative.
- Resilient: Capable of navigating challenges with a positive mindset and determination.
- **Soft Skills:**
- Adaptability: Able to adjust to new challenges, environments, and client needs effectively.
- Teamwork: A strong team player who collaborates well with others to achieve common goals.
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**Benefits:**
- Competitive medical coverage to support your health and well-being.
- Paid sick leave to ensure you can take the necessary time to recover when needed.
- Dental insurance to help you maintain your oral health.
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**Working Environment:**
Join a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe that every member plays a vital role in our achievements and encourages one another to grow, think creatively, and challenge the status quo.
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**Equal Opportunity Statement:**
Revolution Precrafted is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.
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**How to Apply:**
If you are passionate about client relations and possess the skills and experience outlined above, we invite you to submit your resume and a cover letter detailing your qualifications and motivation for applying by September 19, 2024. Join us in revolutionizing the way people experience their spaces!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
