**Job Title:** Client Relations Specialist
**Company:** NextPay
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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**Job Description:**
NextPay, a dynamic and innovative finance solutions provider, is seeking a dedicated and enthusiastic **Client Relations Specialist** to join our growing team in Cebu. This part-time position is perfect for individuals who possess a passion for customer service and relationship building, combined with a systematic and strategic approach to problem-solving. As an essential member of our client relations team, you will play a key role in fostering and maintaining our client relationships, ensuring that they receive exceptional service tailored to their needs.
**Responsibilities:**
- **Client Communication:** Serve as the primary point of contact for clients, responding to inquiries, providing assistance, and addressing concerns in a timely and professional manner.
- **Relationship Management:** Build and maintain long-term relationships with clients, understanding their business needs, and proactively offering solutions to enhance their experience with our services.
- **Problem Resolution:** Identify and resolve client issues efficiently and effectively while demonstrating critical thinking and decision-making skills.
- **Feedback Implementation:** Gather and analyze feedback from clients regarding our services and products, suggesting improvements and enhancements based on client insights and trends.
- **Reporting:** Maintain accurate records of client interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
- **Collaboration:** Work closely with internal departments—including sales, marketing, and product development—to ensure seamless client onboarding and alignment on customer needs.
- **Client Education:** Provide informative and engaging client training sessions on products and services to optimize usage and satisfaction.
- **Goal Monitoring:** Monitor client engagement levels and satisfaction metrics, setting personal performance goals to achieve or exceed expectations and targets.
- **Event Participation:** Assist in organizing and participating in client-focused events and presentations to promote NextPay's services and create networking opportunities.
**Requirements:**
- **Educational Background:** Bachelor's degree in Business Administration, Marketing, Communication, or a related field is preferred.
- **Experience:** A minimum of 3 years of experience in a client relations, customer service, or account management role, preferably within the finance or technology sector.
- **Personality Traits:**
- **Resilient:** Ability to stay positive and proactive in challenging situations.
- **Reliable:** Demonstrated dependability in attending to client needs and maintaining consistent communication.
- **Soft Skills:**
- **Persuasion:** Proven ability to influence and motivate clients towards solutions that benefit both the client and the company.
- **Critical Thinking:** Strong analytical skills to assess problems, gather information, and propose effective solutions.
- **Technical Proficiency:** Familiarity with CRM software and Microsoft Office Suite; experience with data analysis is a plus.
- **Languages:** Proficiency in English is required; fluency in local dialects is a plus.
**Benefits:**
- Vision insurance
- Paid Time Off (PTO)
- Visa sponsorship for eligible candidates
**Working Environment:**
At NextPay, we believe in nurturing autonomy and independence in our employees. We trust our team members to excel in their roles, enabling them to take ownership of their responsibilities and contribute meaningfully to the company's success.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
NextPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.
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If you are a resilient and reliable professional who is passionate about client relations and ready to make a difference, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
