Client Relations Specialist

Job Description:

Cropital is seeking a part-time Client Relations Specialist to join our team in Cebu, Central Visayas, PH. As an Associate Level position, we are looking for someone with at least 3 years of experience in client relations or a related field. The ideal candidate will be confident, motivated, possess emotional intelligence, and demonstrate creativity in problem-solving.

Responsibilities:
- Build and maintain strong relationships with clients to ensure their satisfaction and retention
- Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner
- Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently
- Identify opportunities for upselling or cross-selling products and services to existing clients
- Develop strategies to improve client engagement and loyalty
- Monitor client feedback and satisfaction levels, implementing improvements as needed
- Keep accurate records of client interactions and transactions

Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Proven experience in client relations or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software

Benefits:
- Disability insurance
- Paid Time Off (PTO)
- Paid overtime

Working Environment:
At Cropital, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity and collaboration, and we strive to create a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply:
Interested candidates should submit their application by September 10, 2024.

Equal Opportunity Statement:
Cropital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.