Client Relations Specialist

Client profiling and mapping customer journeys to identify the gaps in CX
- Creating and managing client accounts using a CRM tool such as Zoho
- Ensuring the customer has a seamless online and offline experiences
- Cold calling and meeting with clients to view properties
- Discovering clients' preferences and interests
- Promoting new products and services offered by the company
- Developing a rapport with clients and stakeholders or partners
- Raising red flags wherever the business process needs correction
- Taking proactive steps to maintain positive client experience
- Analyzing data to identify patterns in customer behavior or interests
- Responding to feedback from clients on previous engagements
- Reviewing customer feedback to determine areas of improvement
- Documenting processes, as well as customer compliments and complaints
- Preparing reports summarizing the outcomes of engagements
- Keeping informed of industry trends and new CRM technologies

**Benefits**:

- Transportation service provided
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Bonus pay

Ability to commute/relocate:

- Makati: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Client Experience Specialist: 1 year (preferred)
- Managing Client Accounts: 1 year (preferred)

**Language**:

- English (preferred)