A **Client Relations Officer** is expected to implement MediLink's business operations from specific merchants (hospitals or clinics).
Specific business operations that would be managed by the On-site Concierge include administrative tasks, assistance in member-related concerns, and consolidation of all necessary documents to ensure smooth end-to-end workflows.
**DUTIES AND RESPONSIBILITIES**
- Ensure that members' benefits are discussed with the admitted members within 24 hours from the time of admission.
Uncoverable items and possible excess must be highlighted.
- Create LOA in the system.
Ensure that it is updated every time there's a movement or special instruction for the member's availment.
- Validate and ensure that the statement of accounts provided by the provider is complete before claims adjudication.
- Coordinate with the providers for the needed documents/requirements to facilitate the discharge transactions.
- Compute the eligible amount for cash loading covered by the Insurance Companies based on the Final Statement of Account provided by Medilink Merchants during discharge.
- Ensure that claims received are processed and submitted within the agreed TAT
- Assist the providers in out-patient availments and submission of claims in the system.
- Perform other duties and responsibilities assigned by the immediate supervisor from time to time.
**QUALIFICATIONS**
**Must-haves**:
- Graduate of 4-year medical-related course.
(most preferred but not a requirement)
- Very good oral and written communications
- Persistent, flexible, and a team player
- With a pleasing personality and the confidence to meet with people in the different levels of the organization
- Willing to work during weekends and holidays
- Can work under pressure and meet deadlines with minimum supervision
**Good to have, but not required**:
- Proficient in written and articulate verbal communication
- People-oriented and willing to extend hours just to ensure smooth availment of members.
- Self-starter and can work with minimum supervision
- Capable to do multi-tasking activities
**OTHER THINGS YOU NEED TO KNOW**
The position is on a WFH set-up unless the hospital requires them to be on-site.
Onsite duty will be at CP Reyes Medical Center.
**Why should you #JoinMediLink?
**
MediLink Network, Inc. is a health-tech company whose mission is to enable efficient, accessible, and affordable healthcare with the end goal of building a stronger healthcare community that benefits all its stakeholders.
MediLinkers, our employees, get to immerse themselves in this mission by utilizing their skills and talents to ensure that the much-needed technological products and systems are provided for the advancement of healthcare.
With that in mind, you will also be a key player in that significant change and you will constantly be surrounded by innovative people from different departments.
You can expect to have opportunities to expand your learning and work on several valuable projects too.
The health ecosystem we are serving is a huge network so there are various ways for you to grow in the organization.
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
COVID-19 considerations:
All employees are provided access to free COVID-19 vaccines and booster