**Job Title: Client Relations Associate - Work from Home**
**Company: ABS-CBN Corporation**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Deadline to Apply: October 6, 2024**
**About Us**
ABS-CBN Corporation is a leading Philippines multimedia and entertainment organization dedicated to creating well-curated content that resonates with varied audiences. Committed to enriching lives through relevant programs, we prioritize quality in all aspects of our work, products, and services.
**Job Overview**
We are seeking a driven and energetic Client Relations Associate to join our dynamic team. The ideal candidate will possess a strong background in client relations and communication, with 3 years of relevant experience. This part-time role allows for flexible remote work while challenging you to enhance client satisfaction and engagement for our esteemed organization.
**Key Responsibilities**
1. **Client Communication:**
- Serve as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
- Build and maintain strong relationships with clients through regular check-ins, ensuring a high level of satisfaction with services provided.
2. **Issue Resolution:**
- Proactively identify and resolve client issues, collaborating with internal teams to offer timely solutions.
- Document client interactions and resolutions, providing follow-ups to ensure client needs are effectively met.
3. **Feedback and Reporting:**
- Collect feedback from clients to improve service delivery and client experience.
- Prepare regular reports on client feedback, engagement levels, and service performance metrics.
4. **Client Onboarding:**
- Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
- Develop and deliver onboarding materials that communicate key service offerings and expectations.
5. **Planning and Strategy:**
- Collaborate with the management team to plan client engagement strategies that align with company goals.
- This includes initiating creative campaigns to enhance client involvement and retention.
6. **Team Collaboration:**
- Work alongside other departments (e.g., Sales, Marketing, and Technical Support) to provide seamless service and share relevant client insights.
- Participate in team meetings to discuss client issues and develop collaborative solutions.
**Requirements**
- **Education:** Bachelor's degree in Business Administration, Communication, or a related field.
- **Experience:** Minimum of 3 years in a client relations or customer service role.
- **Technical Skills:** Proficiency in CRM software, Microsoft Office Suite, and communication tools (e.g., Zoom, Slack).
- **Personality Traits:**
- Driven, with a strong desire for professional growth and client success.
- Energetic and enthusiastic, with the ability to engage clients effectively.
- **Soft Skills:**
- Excellent planning and organizational skills to manage multiple clients efficiently.
- Creative thinking to develop innovative strategies that meet client needs and enhance relationships.
**Benefits**
- Company transportation for designated areas.
- Employee discounts on various products and services.
- Flexibility to work remotely, promoting a healthy work-life balance.
**Working Environment**
At ABS-CBN Corporation, we prioritize quality in all aspects of work, products, and services. As a Client Relations Associate, you will be an integral part of maintaining our high standards of client service in a supportive, inclusive atmosphere.
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**Equal Opportunity Statement**
ABS-CBN Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We encourage applications from all qualified individuals.
If you are passionate about client relations and are excited to make a difference, we invite you to apply by the deadline of October 6, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
