**Job Title: Client Relations Associate**
**Company: First Circle**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Description:**
First Circle is seeking a motivated and enthusiastic Client Relations Associate to join our dynamic team in Cebu. As an entry-level role, this position is ideal for individuals eager to cultivate their client management skills while contributing to our mission of delivering exceptional service to our clients. This part-time position will enable you to work closely with our clients, ensuring their needs are met and fostering lasting relationships.
**Key Responsibilities:**
- **Client Interaction:** Act as the first point of contact for clients, addressing inquiries, resolving issues, and providing information about our services to ensure a positive client experience.
- **Relationship Building:** Develop and maintain strong relationships with clients by understanding their needs, preferences, and feedback; actively engage in follow-ups to nurture these relationships.
- **Problem-Solving:** Identify client challenges and provide solutions promptly to enhance satisfaction and retention; escalate complex issues to senior staff when necessary.
- **Reporting:** Track and report client interactions and feedback through our CRM system, providing valuable insights to the team to improve our services continuously.
- **Collaboration:** Work together with other departments, such as Sales and Marketing, to align client expectations with our offerings and facilitate seamless service delivery.
- **Feedback Loop:** Gather client feedback, both qualitative and quantitative, to compile reports that can drive improvements in processes and services.
- **Training and Development:** Participate in ongoing training sessions and team meetings to refine client interaction skills and service delivery methods.
- **Event Support:** Assist in organizing client engagement activities, such as webinars, workshops, or feedback sessions, to foster community and collaboration.
- **Documentation:** Maintain accurate and organized documentation of client communications, service requests, and issue resolutions to ensure continuity in client care.
**Requirements:**
- **Educational Background:** Bachelor's degree in Business Administration, Communications, or a related field preferred; relevant experience can supplement educational qualifications.
- **Experience:** Minimum of 1 year of relevant experience in client service, customer support, or client relations, preferably in a fast-paced environment.
- **Personality Traits:**
- Independent: Ability to work autonomously with minimal supervision while being proactive in addressing tasks and challenges.
- Confident: Strong self-assurance in client interactions and decision-making, demonstrating professionalism and competence.
- **Soft Skills:**
- Persuasion: Capable of effectively communicating ideas and information persuasively to clients and team members.
- Teamwork: Strong collaborative skills to work effectively within a diverse team, sharing insights and supporting others.
- **Technical Skills:** Familiarity with CRM software and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); ability to quickly learn new tools and systems.
**Benefits:**
- Paid sick leave
- Company transportation
- Relocation allowance for eligible candidates
**Working Environment:**
At First Circle, we are committed to creating an inclusive and diverse workplace that fosters a culture of belonging. We believe that diverse perspectives and experiences are vital in driving innovation and delivering the best client solutions. Our team champions inclusivity and supports an open environment where everyone's voice is valued.
**Application Deadline:**
Please submit your application by **October 6, 2024**.
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**Equal Opportunity Statement:**
First Circle values diversity and is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or any other protected status. We strive to create a welcoming environment for all employees and encourage individuals from diverse backgrounds to apply.
**Join us at First Circle and be a part of our journey to create exceptional client relationships!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
