**Job Title:** Client Relations Assistant - Work from Home
**Company:** First Circle
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
### Job Description:
First Circle is seeking a dedicated and energetic Client Relations Assistant to join our dynamic team. Working from the comfort of your home, you'll play a pivotal role in maintaining and enhancing our relationships with clients. If you are passionate about providing exceptional customer service and fostering a harmonious workplace, we invite you to apply for this exciting opportunity.
### Responsibilities:
- **Client Communication:**
- Serve as the primary point of contact for client inquiries, issues, and feedback through various communication channels (email, phone, chat).
- Communicate effectively to understand clients' needs and translate them into actionable insights for the team.
- **Client Relationship Management:**
- Assist in onboarding new clients with a focus on user experience and satisfaction.
- Monitor client satisfaction and engagement, providing proactive support to foster long-term relationships.
- Identify and escalate complex client issues to appropriate team members or management.
- **Collaboration:**
- Collaborate with internal teams (e.g., sales, marketing, and operations) to ensure seamless service delivery and client satisfaction.
- Participate in regular meetings to discuss feedback and improvements based on client interactions.
- **Documentation and Reporting:**
- Maintain comprehensive records of client interactions, feedback, and resolutions in the CRM system.
- Assist in the preparation of client reports and metrics to gauge satisfaction and identify trends.
- **Problem Solving and Support:**
- Provide timely and accurate solutions by troubleshooting client issues and following up on resolutions.
- Develop standard operating procedures (SOPs) and best practices to enhance client service quality.
- **Professional Development:**
- Stay informed about industry trends and best practices to continuously improve service delivery.
- Attend trainings and workshops to enhance skills and knowledge relevant to client relations.
### Requirements:
- **Education and Experience:**
- Minimum of 4 years of experience in a client relations, customer service, or support role.
- A bachelor's degree in business, communication, or a related field is preferred but not required.
- **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Comfortable working with digital communication tools and platforms.
- **Personality Traits:**
- Dedicated, with a strong commitment to client satisfaction and service excellence.
- Energetic, proactive, and able to thrive in a dynamic work environment.
- **Soft Skills:**
- Excellent verbal and written communication skills; able to convey information clearly and effectively.
- Strong cooperation and teamwork skills, with the ability to foster collaborative relationships both internally and externally.
### Benefits:
- Employee discounts on various products and services.
- Exciting travel opportunities related to client engagement and company events.
- Comprehensive dental insurance to ensure your health and wellbeing.
### Working Environment:
At First Circle, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity in our workforce and believe a positive work environment leads to higher employee satisfaction and productivity.
**Deadline to Apply:** September 28, 2024
**Equal Opportunity Statement:** First Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, sexual orientation, gender identity, national origin, disability, or any other legally protected status. We encourage all individuals to apply and join our vibrant team!
If you are a motivated individual eager to improve client experiences and work collaboratively with a like-minded team, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
